At hugh5, your privacy is not just a legal obligation — it is our sincere commitment. This document clearly explains how we collect, use, and protect every piece of information you entrust to us.
Six core principles that guide how hugh5 handles every member's personal information responsibly.
All data transmitted between your device and hugh5 servers is protected by bank-grade 256-bit SSL encryption. Sensitive information such as passwords and payment details cannot be read by any third party.
Your personal data will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent. We fully respect your privacy.
All member information is stored on servers protected by multi-layered access controls and continuous monitoring. We utilise internationally certified data centre infrastructure to ensure your data remains secure at all times.
You have the right to access, correct, or request deletion of your personal data at any time. Submit your request through your account dashboard or by contacting our team, and we will process it within the stated timeframe.
Hugh5 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and management processes are designed to meet applicable local legal requirements.
If there are any significant changes to this Privacy Policy, we will notify you via an in-account notification or email at least 7 days before the changes take effect.
This Privacy Policy explains how hugh5 ("we", "our platform") collects, uses, stores, and protects your personal information when you register and use our services at hugh5.net and our official mobile app.
We understand that your trust in us is invaluable. When you register an account at hugh5, you entrust us with your personal information — and we take this responsibility very seriously. Every decision we make regarding your data is guided by the principles of transparency, security, and respect for your privacy.
This policy applies to all registered members, website visitors, and hugh5 mobile app users. By using any of our services, you acknowledge that you have read and understood this Privacy Policy.
Note: This Privacy Policy should be read together with Terms and Conditions hugh5 which forms part of the overall agreement between you and our platform.
Hugh5 collects several categories of information to ensure our services operate smoothly, securely, and in compliance with applicable laws.
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC verification, fraud prevention |
| Contact Information | Phone number, email address | Account communications, notifications |
| Financial Information | Bank account number, account holder name | Deposit and withdrawal processing |
| Verification Documents | MyKad copy, bank statements | KYC and AML Compliance |
When you use our platform, we automatically record certain technical information, including:
This technical information is used solely to improve the user experience, diagnose technical issues, and ensure the security of your account. We do not use it to build marketing profiles without your consent.
Every piece of information we collect has a clear and legitimate purpose. We do not use your data beyond what is required for platform operations. The following are the primary purposes for which your data is used:
We only send you promotional communications if you have given your consent to receive them. You may withdraw this consent at any time through the notification settings in your account.
Hugh5 does not sell or rent your personal data to any third party for marketing purposes. However, in the limited circumstances described below, we may need to share certain information:
We work with trusted third-party service providers to support platform operations, including:
All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Hugh5 will disclose your personal information to authorities if required by law, court order, or valid regulatory directive — including in investigations related to fraud prevention and anti-money laundering.
In all data-sharing situations, we only disclose the minimum necessary information — nothing more. Data minimisation is central to our privacy approach.
Protecting your data is our absolute priority. hugh5 implements comprehensive technical and organisational security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.
While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and not sharing your login details with anyone.
Hugh5 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Continued use of our platform is considered your consent to the use of cookies as described above.
As a hugh5 member, you have the following rights regarding your personal data under Malaysia's PDPA:
You may request a copy of all personal data we hold about you at any time.
You have the right to correct any inaccurate or outdated information in your account.
In certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in certain circumstances during an investigation or dispute.
To exercise any of the above rights, contact our privacy team via live support or email. We will process your request within 14 business days from the date of receipt.
Hugh5 only retains your personal data for as long as necessary for the stated purposes or as required by law. Our data retention policy is as follows:
Once the specified retention period has ended, your data will be securely deleted or anonymised in a non-identifiable manner. Our deletion process uses methods that ensure data cannot be recovered.
Hugh5 services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If we discover that someone under the age of 18 has provided us with personal information, we will take immediate steps to delete that information and close the relevant account.
If you are a parent or guardian who believes your child has registered an account on our platform, please contact our support team immediately so we can take the appropriate action.
Hugh5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. All amendments will be published on this page with the latest update date clearly indicated.
For significant changes — such as changes to how we use your data or new types of data being collected — we will send you a notification via email or an in-account notice at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex data rights requests, processing may take up to 14 business days. Also visit FAQ page ours for answers to frequently asked questions about privacy and account security.